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We have a Performance Management process that generates opportunities for discussions between employees and leaders on the advance and achievement of proposed objectives, and which aims to identify strengths and opportunely define improvements that contribute to employees’ growth and to the achievement of the Company objectives.

In 2019 we decided to comprehensively review the process with the goal of strengthening it and reshaping it together with our employees. As part of the process, we held 11 workshops in which there were 121 participants with whom we identified the aspects to consider and improve. Some of the findings were:

  • Employees value the process itself, leaders’ trust and the feedback necessary for personal growth.
  • There is a need for greater clarity in how evaluation scales are applied.

As a next step, we proposed to keep holding workshops, implement improvements in the Success Factors platform, and make progress in the improvement of the metrics.


of our employees were given a performance evaluation in 2019.